Refund policy

Return & Refund Policy

We want you to be happy with your purchase.

Cancellations

Customers may request cancellation within 1 hour of placing an order, provided the order has not already been fulfilled or dispatched.

If the order has already been fulfilled or dispatched, cancellation may no longer be possible and our returns procedure will apply.

Returns

You may request a return within 14 days of receiving your order, where applicable under UK consumer law.

To be eligible for a return, the product must be unused, unopened, in its original packaging and in a resalable condition.

For eligible change-of-mind returns, customers are responsible for arranging and paying the return shipping costs.

For health, hygiene and product safety reasons, we cannot accept returns of oil products once the seal has been broken or the product has been opened, except where the product is faulty, damaged or not as described.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, faulty, leaking, or if you receive the wrong product. We will review the issue and arrange an appropriate replacement or refund where applicable.

We may ask you to provide photographs of the product and packaging to help us investigate the issue.

Where an item is faulty, damaged, incorrect or not as described, your rights under UK consumer law are not affected.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

This policy does not affect your statutory rights under UK consumer law.